To Order
When ordering, it is is important to specify style, name, quantity, color, size and any special requirements of item needed. All artwork requires your final approval before an order can be processed. If placing an order via telephone, your custom imprint instructions MUST be faxed or emailed to us. Imprint instructions cannot be taken over the phone. Order forms can be faxed, emialed to you or downloaded from our website.

Minimum Order
For IN-STOCK items: $25.00. Name badges are not subject to the minimum. All orders totaling less than $25.00 in merchandise will be subject to a $5.00 below-minimum charge. For CUSTOM imprinted items see item details in price list for order minimums.

Re-Orders
When possible, please send a sample of the previous job with your order. Please reference last invoice or send copy of approved artwork. All dies, screens and molds are kept for one calendar year. Please call us to confirm availability.

Overruns & Underruns
Due to our rigid quality control standards for custom merchandise, please allow for a maximum of 10% over or under the quantity ordered. We will make every effort to meet your specified quantity. We will bill for the quantity shipped.

Artwork
With the exception of orders requesting straight line copy, all orders require complete camera-ready, color-separated black and white VECTOR artwork. We accepted digitized artwork developed on any major desktop publishing software on both Macintosh an PC platforms but prefer Corel Draw (any version) formatted artwork. Any artwork submitted with halftones, gray scale, color or requiring additional copy will require artwork at cost unless otherwised specified. We reserve the right charge up to $25.00 for minor art touch-up without notification. Unless an exact size is requested, art may be enlarged or reduced to the appropriate size. If vector art is not available, you may submit yur logo or design in a bitmap image, letterhead, business card, or hand-written description. Our highly-skilled artists will create or reproduce your design in finished, full-color artwork for your approval. Artwork time will be billed at $95.00 per hour unless otherwise specified. This does not include dies, screens, or molds. Artwork will be kept for 2 years.

Returns
Absolutely NO returns will be accepted without prior authorization. Only stock items can be returned due to an ordering error. All discrepancies must be reported within 30 days of invoice date and will incur a 20% restocking charge. Items with authorization for return must be unused and in their original packaging. Custom imprinted merchandise is not returnable due to ordering error. NO EXCEPTIONS.

Cancellation
Cancellation of an order for custom imprinted merchandise cannot be accepted after its final approval or if work has begun. In-stock item cancellation must be sent in writing. Please call us to confirm we received your written cancellation.

Delivery
Normal productiont time for all in-stock items is 10-15 working days upon receipt of approved artwork. Production time for custom imprinted merchandise is 4-6 weeks from receipt of approved artwork. Ruth delivery is available for most items. Please call us to confirm.

Terms
For all custom merchandise a 50% deposit is required to begin production. For all established accounts, terms are Net 10 days. You may prepay all orders with cash, check, Visa, MasterCard, or American Express. All international orders must be paid in full before production begins. Payments must be made in U.S. Dollars via electronic transfer or credit card. A $45.00 transaction fee will apply. No foreign checks accepted. You may email us with any inquiries at info@goldcrest1.com